ORDERS AND PAYMENT
CAN I CANCEL MY ORDER?
We try to ship your order as fast as we can. Therefor our window to cancel is pretty small. Contact us as soon as you can (within 15 min after placing the order would be perfect) so our customer service agent can take it from there.
And don’t worry, if the order can’t be cancelled you can always decline the parcel upon arrival or return it to us later, free of charge. Our return policy gives you all the details you might need.
WHERE CAN I FIND MY ORDER NUMBER?
You can always find your order number in the confirmation email and in every email that’s related to your order. You can also check the order page of your account. It’s always an 8-digit number.
WHAT EMAILS WILL I RECEIVE REGARDING MY ORDER?
After you’ve placed your order, we’ll send you a few emails to update you on its status. Sometimes these emails end up in your spam box, so make sure you add us to your spam exceptions or your email address book (you can check your email program to manage those incoming emails).
Order and delivery emails:
- An order confirmation email lets you know that we’ve received your order.
- A shipping confirmation email lets you know we've processed your order. This email includes a tracking number that becomes active within 24-48 hours.
- You will also receive an email containing the invoice for your order.
Return and cancelation emails:
- The return confirmation email lets you know that we’ve received your returned order and that our warehouse staff is happy with its status. It also means we have started the refund process.
- The order cancellation email confirms that your order has been cancelled. Most of the time you get this email after you’ve sent us a request to do so, if your selected items were all sold out or when we’re unable to ship your order. More information about this can be found under cancelled orders.
WHO DO I CONTACT IF I HAVE QUESTIONS REGARDING MY INVOICE OR PAYMENT?
For any questions regarding your invoice and/or payment, you can reach out to is customer support team in the app or you can click here. Their customer service representatives will be happy to assist you with any queries.
WHERE CAN I FIND IS TERMS & CONDITIONS AND PRIVACY STATEMENT?
You can find is Terms & Conditions page .
You can find is Privacy statement.
You can also contact customer support team in the app or click .